If you are not satisfied with your purchase, you may return your products for a refund, exchange or store credit within 21 days from the date that your order was shipped. Please submit your return through our Return / Exchange Portal.
ALL ITEMS DISCOUNTED AT A RATE OF 50% OR HIGHER ARE CONSIDERED FINAL SALE
A return label will be automatically generated for you, and a restocking fee will apply to each return / exchange.
If you have additional questions, please email us at hello@thesaltwatercollective.com
RETURNS, EXCHANGES & STORE CREDITS
Regularly priced merchandise may be returned for a refund, store credit, or exchanged for a different product.
Store credits do not expire and are eligible for use on any Saltwater products.
All garments must be in brand new and unused condition to be eligible for a return (e.g. tags attached, hygienic liners intact, no stains, tears, or other soiling including pet hair, makeup, deodorant residue or odors). Damaged or soiled product will be returned to sender and will be ineligible for a refund, store credit or exchange.
If you have any questions about the condition of your return, please contact us at hello@thesaltwatercollective.com.
We ask that you mail all returns in their original packaging when possible. We thank you in advance for avoiding the use of plastic packaging and mailers when completing your return.
Returns from outside Canada & the US: Unfortunately we cannot provide return labels outside of North America at this time. Please provide our customer care team with a tracking number for your return. If you ship your item back to us without tracking and the parcel gets lost in the mail, then we will not be able to proceed with your return.
All Intimates are FINAL SALE. No exceptions unless the product is damaged upon arrival.
ALL ITEMS DISCOUNTED AT A RATE OF 50% OR HIGHER ARE CONSIDERED FINAL SALE
ORDER ISSUES & ERRORS If there is an issue with your product or you have received incorrect or defective merchandise, please contact us at hello@thesaltwatercollective.com and we will be happy to assist you.
SALES & DISCOUNTS All sale items and discounted items are considered final sale. These items will not be eligible for return. Please note that the Emily Kosichek x Saltwater Collection will NOT be discounted or included in any sales. It will not be included in Black Friday or Boxing Day.
ALL ITEMS DISCOUNTED AT A RATE OF 50% OR HIGHER ARE CONSIDERED FINAL SALE
ORDER CANCELLATIONS If you change your mind about an order you have placed, we are more than happy to process a cancellation for you as long as your order has not been shipped. If you have received a shipment confirmation email from us, we will not be able to cancel your order.
